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Delivery Information
Merchant Hall delivers to all regions and territories of Australia.
Merchant Hall uses Australia Post and Fastway Couriers for the delivery of its products within Australia.
All products must be signed for when they are delivered to you. The title and the risk of loss of the product will pass to you on delivery once you have signed for and accepted the products from either Australia Post or Fastway Couriers.
Please allow 3 to 10 business days for delivery within Australia (business days do not include Public Holidays). While we will use all reasonable efforts to deliver your products to you within this estimated time frame, we do not guarantee that we will deliver within this time frame.
However, if you have not received your goods within 3-10 working days, please contact us. If, for some reason, we know that your delivery will take longer than 3-10 working days, we will contact you.
The following is a guide for the delivery fees that will be charged (note all prices include GST) within Australia. Merchant Hall delivers to all regions and territories of Australia:
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Australian Capital Territory
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$9.30
|
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Northern Territory
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$32.00
|
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NSW - Sydney
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$7.00
|
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NSW - Regional
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$9.50
|
|
Queensland – Brisbane & Gold Coast
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$11.00
|
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Queensland – Sunshine Coast & Toowoomba
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$12.00
|
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Queensland – Regional
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$16.00
|
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South Australia
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$11.00
|
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Tasmania
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$11.50
|
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Victoria – Melbourne
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$6.00
|
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Victoria – Regional
|
$9.00
|
|
Western Australia - Perth
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$22.00
|
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Western Australia - Regional
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$30.00
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Merchant Hall does not currently do deliveries outside Australia. However, we do accept orders from overseas customers where the goods are to be sent to an Australian location.
If you are not available at the address where the goods are sent to when they arrive, the goods will be taken to your nearest Australia Post, or to Fastway Couriers’ depot.
- Australia Post will leave a card at your address to notify you that your goods from Merchant Hall have arrived, and the card will tell you where you can collect the goods. You will have to sign for the goods when you pick them up from Australia Post. Your goods can be retrieved from Australia Post during normal business hours (this does not include Public Holidays). Your goods will be held by Australia Post for their maximum hold time, and once this time expires, they will be returned to Merchant Hall.
- Fastway Couriers will also leave a card which will give you the telephone number you will have to call to arrange a time when your goods can be re-delivered to you by Fastway Couriers. Fastway Couriers only delivers during business hours – ie between 9am to 5pm on business days (this does not include Public Holidays). Note that if you do not call Fastway Couriers within 7 days of receiving a card from them (notifying you that they have tried to deliver your goods to you), the goods will be returned to Merchant Hall.
If you do not respond to the respective calling cards from Australia Post and Fastway Couriers, and if your parcel is returned to us as unclaimed, you will be charged for the additional freight charges incurred on the re-dispatch of the product. The freight charges paid for the original dispatch of the product in this instance are not refundable. We will contact you when we receive your unclaimed goods to discuss the re-dispatch of the goods.
The delivery address you provide to Merchant Hall must be one where the parcels can be delivered to you during normal business hours. You will have to sign for the parcels when they are delivered, so the delivery address must be one where you will be available to receive the goods and sign for them.
Please ensure that you provide your correct delivery address. All incorrectly addressed orders will be returned to Merchant Hall. Where you were at fault regarding this error, you will be charged the additional postage required to send the product to your correct address, as well as a $10 administration fee. In addition, where you were at fault, the original delivery fees incurred by you will not be refundable.
Merchant Hall will replace all products if they arrive at their destination faulty or damaged, or if they are incorrect. If your parcel contains a damaged, faulty or incorrect product, please notify Merchant Hall within 48 hours of your parcel being received and signed for by you. Replacements or refunds will not be given for notification after this time period. Once you notify us, we will provide instructions on how to return the product to us in an appropriate manner. Notification of faulty, damaged or incorrect products can be made to Merchant Hall by either email (please mark the email as urgent) or telephone on (03) 9889 3984. Please refer to our “Returns Policy” section in “Customer Care”, where our policy on dealing with faulty, damaged or incorrect products is outlined in greater detail.